Quality warranty
We provide a quality warranty for
our products for a period of five years from the date of delivery
by us.
If a product supplied by us suffers
a defect, we will ensure that the defect is rectified within the
scope outlined below:
1. Scope of protection
This declaration only applies if
the product is rendered useless or its usefulness is seriously adversely
affected (defect) as a result of a design, production or material
flow, which existed when it was supplied to the customer. It shall
not apply in particular if the adverse effect on the usefulness
of the product is caused by natural wear and tear, incorrect usage
or external effects. This declaration shall also it be applicable
if the customer intentionally or due to gross negligence breached
statutory or official regulations, in particular the Medical Product
Law and the laws and directives specified therein whilst bring the
product into circulation, during its storage or during the use of
the product. This declaration does not contain guarantee of the
properties or the durability of the product.
2. Claims by the customer on the basis
of the declaration
In the event of a justified claim
being made on the basis of this declaration we shall, at our own
discretion, exclusively retify the product defect (refinishing)
or supply a perfect product. The purcheser cannot derive any further
claims or rights from this declaration, in particular no claim for
the reimbursement of costs incurred due to the defect and shall
also have no claims for compensation forconsequential damage. Both
the transport of the product from the purchaser to us and the return
transport shall be at the risk of the purchaser.
3. Period of validity
This declaration shall only be valid
for claims received by us on the basis of this declaration within
the claim period of five years specified above. This claim period
shall end in any event, however, 66 months after the date of production
of the products as specified by the date stamp on the product or
as per the entry in the documentation supplied with the product,
such as the delivery date, operating manual or device certificate.
If defects are reported after the expiry of the claim period or
the verification or documents required by this declaration are not
submitted until after the wxpery of the claim period. The purchase
shall not be entitled to any rights or claims on the basis of this
declaration.
4. Defect notification
As soon as the purchaser discovers
e defect on the product, he must notify us of it in writing immediately
but at the latest three working days after the discovery of the
defect. Otherwise he will lose all claims on the basis of this declaration.
5. Making claims on the basis of the declaration
To make claims on the basis of this
declaration, the following must be submitted or notified to us at
the expense and risk of the customer:
- Detailed description of the defect
- The date of production
- The invoice, delivery note or
other suitable documents to verify the date of production and the
date of purchase from us.
If the customer sends the product
from a place outside the Federal Republic of Germany, he shall pay
the costs incurred with with shipping the product to the return
adress (including any taxes, duties and other charges).
6. Statute of limitations
If we do acknowledge properly lodged
claims based on this declaration in writing, all claims from this
declaration shall become statue-barred six months after the date
of the claim, but not before the end of the claim period.
7. Applicable law
Material German law shall apply
exclusively to this declaration and all claims, rights and obligations
resulting from it, excluding the standards of International Private
Law and also excluding UN-Convention on Contracts for the International
Sale of Goods (CISG).
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